AIOps Platforms

AIOps

What is AIOps Platforms?

AIOps is a combination artificial intelligence and machine learning to monitor, analyze, automate, and enhance various aspects of IT operations. AIOps platforms help IT leaders improve their processes, tasks, and decisions by using a high volume of data. Such improvements lead to reduction of service disruptions, improvement of timeliness, and enhancement of customer service.

Common Features

  • Analyze Activity Data
  • Analyze Discovery Data
  • Machine Learning
  • Data Visualization
  • Explainable and Trainable Algorithms
  • Event & Alert Management Automation
  • Incident Management Automation
  • Problem Management Automation
  • Change Control Automation
  • Performance & Capacity Management Automation
  • Security Operations Automation
  • Operational Task Automation

Top AIOps Platforms

2025 Data Quadrant Awards

2025 Emotional Footprint Awards

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At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Emotional Footprint Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards shine a spotlight on software vendors who excel in crafting and nurturing strong customer relationships.

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Products: 12
Next Award: Jul 2026

Top AIOps Platforms 2025

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

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Composite Score
7.3 /10
CX Score
7.4 /10

The end-end integrated AI based platform with ITSM tools that connects user experience, customer journeys, business transactions, infrastructure and IT operations. This allows comprehensive bird’s eye view of the IT operations to derive real time business and operational insights on the platform.

Scorecard
Scorecard

Pros

  • Effective Service
  • Reliable
  • Fair
  • Trustworthy

Products below are ineligible for awards due to insufficient recent reviews

Composite Score
7.6 /10
CX Score
8.2 /10

ScienceLogicSL1 is an IT Operations Management platform, providing modern IT operations with actionable insights to predict and resolve problems faster in a digital, ephemeral world. Its IT infrastructure monitoring and AIOps solution sees everything across cloud and distributed architectures, contextualizes data through relationship mapping, and acts on this insight through integration and automation.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

IBM Cloud Pak for AIOps (formerly Watson AIOps) is an AIOps platform and IT operations management solution that lets IT operators place AI at the core of their ITOps toolchain.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity
OpenText Corporation

OpenText Operations Bridge

Composite Score
7.1 /10
CX Score
7.3 /10

OpenText AI Operations Management (Operations Bridge) is enterprise event and performance management software. With automated discovery, monitoring, and remediation, it fast-tracks your move to full-stack AIOps across multicloud and on-premises environments.

Pros

  • Acts with Integrity
  • Helps Innovate
  • Continually Improving Product
  • Reliable

TrueSight Operations Management is a turnkey solution that provides a comprehensive view of how key services are performing, so IT knows immediately if customer experiences may be impacted. TrueSight Operations Management helps IT teams merge operational silos and streamline efforts across technology domains, shifting focus from managing individual service components to delivering exceptional customer experience.

Scorecard

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Fair
Amelia

Amelia

Insufficient Data
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The Most Human AI™ for the Enterprise With a groundbreaking new avatar, Amelia delivers the best elements of human interaction – conversation, expression, emotion and understanding – to user experiences every day, driving deeper connections and greater business value. Amelia helps deliver business value, while also creating new lines of revenue and new customer experiences. She turns every customer-facing touchpoint into a more enjoyable experience.

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AIOps Platform predicts and detects major incidents, automates root cause analysis and prevents outages with AiseraGPT and Generative AI.

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ignio AIOps is an AI-driven software that judiciously combines Enterprise IT context, insights and automated actions to deliver resilient, agile and autonomous IT operations while eliminating repetitive manual processes and contentious war rooms. It acts as an intelligent virtual expert that detects and assesses the deviation in system behavior, triages and resolves the incidents, predicts the future state and prescribes actions proactively to prevent any disruptions of datacenter operations.

HCLSoftware

HCL iAutomate

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HCL iAutomate is a part of Infrastructure Automation and Orchestration offering under the HCLSoftware AI & Intelligent Operations framework. It is an Intelligent Runbook Automation product that brings Artificial Intelligence (AI) and Automation together to simplify and automate enterprise IT operation lifecycle. It leverages Machine Learning (ML) and Natural Language Processing (NLP) to comprehend issues, recommend corrective actions, and initiate automatic resolution, enabling zero-touch automation. By leveraging a repository of over 3400+ configurable and reusable runbooks, it provides robust end-to-end incident remediation and task automation

Evolven Software

Evolven

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Evolven tracks down every harmful granular change, allowing you to troubleshoot or prevent incidents before the trouble starts. Evolven lets you finally know all actual changes carried out in your environment. It uses powerful analytics and machine learning to detect and prioritize the most risky ones. With Evolven you will experience less incidents, faster MTTR, and improved productivity.