Contact Center as a Service - Enterprise (CCaaS) Providers

VCC Live provides innovative Cloud-based Contact Center solutions that empower companies to provide the best customer experience. With our software, contact centers can handle a full spectrum of incoming and outgoing communications – through Phone, Email, SMS, Chat, and Social Media.

Today you can give all your customers a great phone experience no matter where your agents take calls. That’s because, with Salesforce Voice, your telephony is now one with your Salesforce CRM. So agents get a better experience and supervisors get enhanced visibility across all channels, driven by AI insights on an intuitive console.

Conversational AI delivers personalization and convenience by connecting with your customers the way they connect with friends.

MiCloud Connect Contact Center is a hosted call center with enterprise-grade performance.

Amazon Connect is a cloud contact center platform that allows businesses to create and manage customer support operations through voice and chat, offering intelligent routing, real-time and historical analytics, and seamless integration with other AWS services.

Now you can deliver exceptional, personalized service to your customers, connecting with them how and when they want. Contact Center Hub provides small and medium-sized businesses like yours with a cloud contact-center service that enables communication with customers via voice and SMS text. It’s a seamless and simple-to-use contact center solution.

Dynamics 365 Contact Center Deliver intelligence, automation, and efficiency across channels through a Copilot-first contact center that works with existing CRMs.

Enghouse Interactive, a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of contact center software and service solutions that deliver enhanced customer service and transform the contact center from a cost center into a powerful growth engine. Our Practices and Solutions enable businesses to leverage meaningful, daily customer interactions to extract key insights used to deepen customer loyalty and uncover new opportunities to add value, profitably.

Sprinklr Service is a digital-first solution powered by a unified customer experience management (Unified-CXM) platform, helping you engage with customers earlier across 35+ channels and scale service with a human touch. Service is fueled by the most advanced AI engine in the industry — analyzing billions of conversations in real time, identifying intent and sentiment, and routing customers to the right resource at the right time.

Whether your contact centre is large or small, Cirrus Contact Centre provides you with a complete, cloud-based solution that enables you to make a step change and deliver the experience your customers deserve. As a pay-as-you-go service, there is no reason you cannot gain the benefits of Cirrus Contact Centre today.