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NiCE’s 2025 Analyst Summit marked a decisive shift toward AI orchestration in customer experience. The company’s momentum highlights not only innovation potential but also the urgent need for CIO-led governance to ensure agentic AI delivers accountable, enterprise-scale value.
Adobe’s generative AI tools help enterprises overcome Black Friday content bottlenecks by automating high-volume tasks like video reframing, localization, and personalization. With solutions built for creatives, marketing, and IT, Adobe enables faster campaign readiness, stronger brand consistency, and scalable content production at enterprise speed.
Zendesk’s virtual AI Summit introduced the Resolution Platform, next-generation Voice AI Agents (entering early access in January 2026), and new AI-driven modules developed through the HyperArc acquisition. The updates primarily benefit organizations already invested in Zendesk’s ecosystem.
Dialpad has launched an agentic AI platform, extending its unified communications capabilities into autonomous AI operations for customer experience. Dialpad’s phased rollout focuses on execution, integration efficiency, and measured adoption for the midmarket, rather than claiming an early-mover advantage for agentic CX.
In 2025, Salesforce launched its Next Gen Marketing Cloud, debuting a new “agentic marketing” model in which autonomous AI agents independently build, personalize, and optimize campaigns. The update marks Salesforce’s push to fuse sales, service, and marketing into a single data-driven customer journey by replacing the era of “do not reply” messaging with real-time engagement.
At its Engage 2025 conference, Verint (NASDAQ: VRNT) emphasized a consistent theme: Customer experience (CX) workflows can be automated to deliver outcomes that are stronger, faster, and measurable. Central to this approach is Verint’s open, multi-LLM platform designed to automate targeted CX workflows while giving organizations control over data, models, and existing systems. Engage 2025 showcased Verint’s solutions with new product launches, demonstrations of more than 50 automation bots, and CEO Dan Bodner’s strategic framing ahead of the Thoma Bravo acquisition.
Zoho Corporation has announced a strategic partnership with NVIDIA to leverage the NVIDIA AI accelerated computing platform, including NVIDIA NeMo, for the development and deployment of advanced AI models within Zoho's SaaS applications. This collaboration aims to enhance AI capabilities for Zoho's extensive customer base of over 700,000 businesses worldwide.
Discover how NICE Enlighten AI is transforming call centers. Say goodbye to traditional call centers and hello to the future of enterprise customer experience.
AI-powered “answer engines” are revolutionizing the way the audiences retrieve information online. These engines respond to user queries with short, straight answers, unlike traditional search engines that show lists of links.
Starting May 2021, these measurements will inform the search ranking algorithm. Google's objective is to promote websites that are fast, responsive, and visually stable. How can optimize your website for good Core Web Vitals?
How can software marketing and sales teams win in 2021? Learn how emotions affect software buying habits and how to build better customer relationships.
Mouseflow introduces live heatmaps to its web analytics platform to allow users to gain unique insights from large data sets with just a glance!